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Return & Exchange Policy

Return & Exchange Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please login to your account on Returns or you can contact us at hello@southsidecollective.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at hello@southsidecollective.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

CANCELLATION AND REFUND POLICY

 

All sales at southside.in and southsidecollective.com are final.

We have limited and curated collection, which means Exchanging and Returning would not be possible always. However, if it's a genuine Size Exchange we can surely support. No Returns or Exchanges are allowed on Shoe Care products.

Please inform us within 10 days of order of any request like this, and we will try to accommodate. We can accept exchange ONLY if box and tags are intact. And only for a size exchange, if we don't have your size available, we will provide a store credit.